Common Questions About Focus
Why is Focus a recurring payment and not a one-time fee?
Focus is constantly evolving to meet the needs of an ever-changing internet. This evolution requires continuous development and testing to keep your site on the cutting edge.
Beyond that, Focus is more than just a WordPress Theme—it’s a master class in how to run your website. Through the community forums (where we go deep on best customization practices) and private email support, you’ll have access to answers and expertise you simply will not get anywhere else.
Finally, you have total control over the recurring charges and can cancel at any time. You will not be charged in perpetuity because you are in control.
Will Focus work with my favorite Page Builder?
Absolutely! Though it’s worth noting that Focus includes specialized templates you can use to create pages—like landing pages—that are significantly faster than whatever you make with the Page Builder.
This is critically important because faster pages promote higher conversion rates.
Also, by creating your pages with Focus (instead of a Page Builder), you’ll experience the benefits of better organization, which leads to easier and more manageable customizations.
Does Focus work with the Gutenberg editor?
Yes, Focus works with both the Classic and Gutenberg editors.
In addition, if you’d like to speed up your site by removing the 33kB of CSS Gutenberg adds to every page, you can use the free Clean Up WP Box that comes with Focus to do this.
Can I use Focus on my WordPress.com site?
No—you must have a WordPress.org installation in order to run Focus.
How does support work?
We offer two exceptional avenues for support—community forums and private email assistance.
Most customers prefer the forums because the quality of information is so high and because the Focus community is active at all hours of the day. However, if you’ve got a more sensitive question, we’re happy to address that in our private, email-based support!
Can I use Focus on sites for clients?
Yes! Please note that client domains count toward your licensed domain usage. If you need more domains, you can upgrade your Focus license at any time.
What will happen to my site(s) if my Focus license expires?
If your Focus license expires, your site(s) will still work, but they will no longer receive automatic updates.
In addition, you will not be able to download Focus, access the forums, or use private email support until your license is renewed.
Can Focus be translated?
Yes! Focus is completely internationalized and ready for translation. We even have a dedicated forum category for translations, so you’ll be able to hit the ground running.
Do you offer refunds?
Focus comes with a 14-day money-back guarantee.
To begin the refund process, simply open a request in the Customer Support Center, and we will process your refund as quickly as possible.
Still have questions?
If you still have questions about purchasing Focus, feel free to email us: [email protected].